Terms of Service
These terms govern your use of Anchr Tools: the Adobe Illustrator extension and the hosted brand portals served at anchr.tools (together, the Service). The Service is provided by Anchr, SAS, 95 Rue Philippe Lamour, 30600 Vauvert, France (Anchr, we, us), whose full details are in the legal notice.
By installing the extension, starting a trial or subscribing, you accept these terms. If you use the Service for a studio or a company, you confirm that you are allowed to bind it, and “you” means that studio or company.
1. The Service
The Anchr Tools extension runs inside Adobe Illustrator and adds tools for grids, guidelines, presentation decks and asset export. Its Portal tool publishes a brand from your Illustrator file to a page hosted at anchr.tools, which your clients open with a link, optionally behind a password, without creating an account.
Adobe Illustrator is a separate product, licensed by Adobe under its own terms. We do not provide it and we are not affiliated with Adobe. The extension works with Illustrator 2023 or newer, on macOS and Windows.
We improve the extension and the portals over time. Features can be added, changed or removed; the features included in each plan are those listed on the pricing page when you subscribe.
2. Account and licence
Your account is identified by your email address. We sign you in with a link sent to that address, so keep that mailbox secure: anything done through your account is your responsibility.
Each subscription comes with one licence key and one seat: the extension can be activated on one machine at a time. Activation binds the key to an identifier of that machine. You can deactivate a machine from the extension to move the seat to another one. If you lose access to a machine, write to support and we will free the seat.
Every machine can start one 7 day trial, with every feature enabled and no card required. When the trial ends the extension stops working until a licence is activated. Portals published during a trial go offline when the trial ends; activate a licence on the same machine before that and they are attached to your account and stay online.
Licence keys are personal to you. Do not share, sell or publish them, and do not try to work around the seat limit or the licence checks.
3. Plans and billing
There are two plans: Solo, 49 US dollars per year, with two hosted brand portals, and Pro, 199 US dollars per year, with unlimited portals and priority support. Both include the full extension.
Subscriptions are billed yearly, in advance, through Stripe, our payment processor. By subscribing you authorise Stripe to charge your payment method at each renewal. A subscription renews automatically for another year unless you cancel before the renewal date. If a renewal payment fails and cannot be collected after the retries, the subscription ends at the end of the period already paid for.
Prices are shown excluding VAT and any other applicable tax, which is added at checkout where it applies. If we change a price, the new price applies from your next renewal and we tell you by email at least 30 days before.
You can cancel at any time from your account. The cancellation takes effect at the end of the paid period: you keep access until then and nothing further is charged. Payments already made are not refunded, except where the law requires it. If you are a consumer in the European Union, you have 14 days from the first payment to withdraw and be refunded in full: write to [email protected] within that period. The free trial itself is never charged.
4. Portals after the subscription ends
When a subscription ends, whether you cancelled or a payment failed, your portals stay online for 14 days. After that they are archived: their links stop working and visitors no longer see them. If you subscribe again on the same account, archived portals are restored automatically. Archived portals and their files are deleted permanently 90 days after being archived. Export what you need before then.
5. Your content
You keep all rights to what you publish: logos, colours, typefaces, guidelines, files and everything else in your portals (your content). We claim no ownership over it.
So that we can run the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit and display your content, solely to serve your portals to their visitors, keep their versions and backups, and render previews. This licence ends when the content is removed from the Service, except in backups for the retention period stated in the privacy policy.
You confirm that you hold the rights needed for your content, including for the brands of your clients and for the typefaces you publish, and that publishing it breaks no law and infringes nobody’s rights. Check that your font licences allow web display before you publish font files on a portal. Towards your clients, you are responsible for what you publish about their brands and for who you give the link to.
6. Acceptable use
When using the Service you must not:
- publish content that is illegal, infringing, defamatory, deceptive or harmful;
- use portals to distribute malware, phishing pages or unsolicited messages;
- use portals as general file hosting for content unrelated to a brand identity;
- try to access accounts, portals or infrastructure that are not yours;
- probe, scan, scrape or overload the Service, or interfere with its operation;
- reverse engineer, tamper with or bypass the licence system, or share licence keys;
- resell the Service or offer it to third parties as your own.
Technical limits apply to portals, currently 25 MB per file and 100 MB per published version. If you break these rules we may remove the content, suspend the account or end the subscription, after telling you why where that is practical.
7. Availability and support
We work to keep the Service available but do not guarantee uninterrupted operation. Maintenance, updates and events outside our control (an Illustrator update, a network or provider failure) can cause interruptions. We do not offer a service level agreement.
Support is by email at [email protected]. Pro subscriptions include priority support: their requests are answered first. We support the current version of the extension on Illustrator 2023 or newer.
Production data is backed up daily and backups are kept 14 days. The Service is not an archive: keep your own Illustrator files and exports.
8. Intellectual property
The Service, including the extension, the site, the portal templates, the code, the design and the Anchr name and mark, belongs to us or to our licensors. For the duration of your subscription or trial you get a limited, non-exclusive, non-transferable licence to install and use the extension and the Service for your own work. You may not copy, modify, distribute, sell or lease any part of the Service, nor reverse engineer or extract its source code, except where the law expressly allows it.
If you send us suggestions, we may use them without any obligation towards you.
9. Liability
The Service is provided as is. To the extent permitted by law, we do not warrant that it will meet your needs or be free of errors.
To the extent permitted by law, our total liability for all claims arising from the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential loss, such as lost profit, lost business, damage to reputation, or loss of data you did not keep a copy of.
Nothing in these terms limits our liability for gross negligence, wilful misconduct, death or personal injury, or anything that cannot be limited under applicable law. Consumers keep the rights that the law gives them.
You will hold us harmless against third party claims arising from your content or from your breach of these terms.
10. Termination
You can stop at any time: cancel the subscription from your account and, if you wish, ask us to delete your account at [email protected].
We may suspend or terminate your access if you materially breach these terms, if the law requires it, or if we discontinue the Service. In that last case we give at least 30 days notice by email and refund the prepaid fees for the unused part of your period.
When a subscription ends, the licence ends, the extension stops working and your portals follow section 4.
11. Changes to these terms
We may update these terms. The date at the top of this page tells you when they last changed. For material changes we email the address on your account at least 30 days before they take effect. If you do not agree with a change, cancel before that date; continuing to use the Service after it means you accept the new terms.
12. Governing law and disputes
These terms are governed by French law, and the competent courts are those of Nîmes, France, subject to mandatory consumer rules that let you bring a claim where you live. Before going to court, write to us: most issues can be settled directly. A dispute we cannot settle amicably goes before the competent courts of the place of our registered office, subject to mandatory rules that let a consumer bring the case before the courts of their own residence.
If you are a consumer, you may also refer a dispute to a consumer mediator free of charge. The contact details of the mediator we work with are sent on request to [email protected], together with the steps to seize them.
13. General
These terms, the pricing page and the privacy policy are the whole agreement between us about the Service. If a provision is found invalid, the rest stays in force. Not enforcing a provision is not a waiver of it. You may not transfer your subscription without our consent; we may transfer this agreement to a successor of our business, with notice to you.
14. Contact
Questions about these terms: [email protected]. Our postal address is in the legal notice.